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○ Japanese Bankers Association Consultation Office
Japanese Bankers Association Consultation Office is run by Japanese Bankers Association as a contact office for consultations and queries regarding banks, and opinions and/or complaints towards banks. Consultation and queries are treated free of charge.
Please visit the home page of Japanese Bankers Association for more details (http://www.zenginkyo.or.jp/adr/)
If a trouble is not solved even after two months have passed since the Consultation Office accepted complaints from customers, you are able to use Conciliation Committee. Please ask Japanese Bankers Association Consultation Office for details.
Telephone : 0570－017109 or 03－5252－3772
Open : Monday to Friday (except holidays and bank holidays)
Time : 9:00 am to 5:00 pm
*) Japanese Bankers Association is an Designated Dispute Resolution Organization under the Banking Law and Norin Chukin Bank Law.
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